Privacy policy

Information we collect

Information you give us. When you use our contact form or email us, we collect the details you provide:

• your name and email address
• your company, if you include it
• the content of your message and anything else you choose to share

Information collected automatically. When you visit the website, our hosting provider processes technical information needed to deliver and secure it, such as your IP address, browser type, the pages requested and the date and time of the request.

Cookies. Our website does not use advertising or analytics cookies, and we do not track you across other websites. Our hosting provider may use strictly necessary cookies to protect the website from malicious traffic.

Please do not include health information about any individual in messages you send us.

How we use your information

We use personal information to:

• respond to your enquiry and arrange calls
• communicate with you about services you have asked about
• operate, maintain and secure our website
• meet our legal and regulatory obligations

We do not sell or rent personal information.

Consent

By submitting our contact form or emailing us, you consent to our using your information for the purposes described in this policy. You can withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

How we share information

We share personal information only as needed with:

• service providers that host our website and deliver our email and contact form submissions, who may use it only to provide those services to us
• professional advisors, such as lawyers and accountants, bound by confidentiality
• authorities, where required or permitted by law
• a successor organization, if Arctava is involved in a merger, acquisition or sale of its business

Where your information is stored

Our service providers may store and process personal information outside Canada, including in the United States. Information held outside Canada is subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement and national security authorities.

How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. When it is no longer needed, we securely delete or anonymize it.

How we protect information

We use reasonable physical, organizational and technical safeguards to protect personal information, including encrypted connections to our website and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

You can ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent. We may need to verify your identity before acting on a request, and we will respond within the time required by law. Depending on where you live, you may have additional rights under provincial privacy law.

Links to other websites

Our website links to other sites, such as LinkedIn and the websites of our strategic partners. Their privacy practices are governed by their own policies.

Children

Our website is intended for business professionals and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

Questions, requests or concerns about your personal information can be sent to our Privacy Officer:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province, such as the Commission d’accès à l’information du Québec.

• Office of the Privacy Commissioner of Canada
• Commission d’accès à l’information du Québec